Terms


In the interests of ensuring that our clients know exactly what they will be getting from us, we include an overview of our terms and conditions here.

Proofreading

  1. Our proofreading service includes corrections to errors in spelling, grammar, punctuation, syntax and capitalisation. We are also happy to suggest changes to the tone or register of your document, where this is inappropriate for the intended audience or reader(s).
  2. On occasion, we will reword awkwardly phrased sentences or substitute more appropriate wording, but altering anything other than errors is not technically ‘proofreading’ and we are therefore not obliged to do this.
  3. The completed assignment will be returned to you in two forms: one showing all our changes in red and blue (using Microsoft Word’s ‘Track Changes’ facility) and another with all the changes inputted.
  4. We will never reprint either your original document or the proofread copy elsewhere without your permission.
  5. Our proofreading service is charged at 1p per word of the original document. Upon accepting the assignment, we will confirm the number of words in this document and inform you of how much the service will cost. This is a fixed price.
  6. New clients will be required to submit full payment upfront.
  7. We will be available for phone or email communication throughout the working week.

Copyediting

  1. Our copyediting service includes both proofreading and creative rewording of the text to ensure it best suits its intended audience and function. We are able to reduce the word count, at your request, and suggest changes to vocabulary, structure and tone.
  2. On occasion, we may reword or restructure certain sections of the document, but a major overhaul of the entire piece would constitute ‘rewriting’ and we are therefore not obliged to do this.
  3. The completed assignment will be returned to you in two forms: one showing all our changes in red and blue (using Microsoft Word’s ‘Track changes’ facility) and another with all the changes inputted.
  4. We will never reprint either your original document or the proofread copy elsewhere without your permission.
  5. Our copyediting service is charged at 2p per word of the original document. Upon accepting the assignment, we will confirm the number of words in this document and inform you of how much the service will cost. This is a fixed price.
  6. New clients will be required to submit full payment upfront.
  7. We will be available for phone, email or instant message communication throughout the working week.

Rewriting

  1. Our rewriting service consists of an overhaul of a text to create a new document, albeit one using the same content. This service does not include research or the writing of new copy based on information not included in the original paper.
  2. When an entirely new version of the copy is required, we use an online duplicate content checker, and we are happy to use the version of the client’s choice.
  3. We will never reprint either your original document or the proofread copy elsewhere without your permission.
  4. Our rewriting service is charged at 3p per word of the original document. Upon accepting the assignment, we will confirm the number of words in this document and inform you of how much the service will cost. This is a fixed price.
  5. New clients will be required to submit full payment upfront.
  6. Any reasonable* amendments that you request will be carried out in a timely manner and at no extra charge.
  7. *’Reasonable amendments’ are those changes that would mean your finished copy was better suited the brief we were given at the beginning of the project. Unreasonable amendments (those that we are not obliged to complete) are those that extend, reduce or otherwise alter the original brief on which your quote was based.
  8. We will be available for phone, email or instant message communication throughout the working week.

Transcription

  1. We offer both verbatim and edited transcription services, and we will confirm with you at the start of your project which service you require.
  2. Confidentiality is absolutely assured, and all completed transcriptions will be deleted from our files after the project has been completed.
  3. Our transcription service is charged at a fixed rate of £1 per audio minute. This price will be agreed at the start of the project.
  4. New clients will be required to submit full payment upfront.
  5. Any reasonable* amendments that you request will be carried out in a timely manner and at no extra charge.
  6. *’Reasonable amendments’ are those changes that would mean your finished copy was better suited the brief we were given at the beginning of the project. Unreasonable amendments (those that we are not obliged to complete) are those that extend, reduce or otherwise alter the original brief on which your quote was based.
  7. We will be available for phone, email or instant message communication throughout the working week.

Student Services

All the terms and conditions given above apply equally to these services when provided for student clients. In addition, we promise that only the Decorus Lacuna manager and your writer will ever see your work, and it will be deleted from our records on completion of the project.